Preguntas más frecuentes para jet ski,pontoon or speed boats in el salvador

We always recommend you bring a fully charged cell phone. Your credit card, cash and Driving license. We also recommend sunscreen, water, towels, swimsuits, change of clothes, sunglasses… With the speed, hats have a tendency to fly away, but you can always take one.

Simple! All you have to do is click on this link and make your deposit https://links.teip.io/paylink/aquaventura

Yes, the pontoon or speed boats are equipped with a bimini top, that will partially cover the boat from the strong sun in el salvador . For jet ski and kayaks, there is no shade.

It is recommended that you arrive for your rental at least 15 minutes prior to the scheduled departure time to ensure the entire rental time is allotted. This will allow time for check-in, loading onto the boat and going over the operation & safety presentation for pontoon or speed boats, or jet ski . Rental times cannot be extended due to late arrivals.

You will be considered a no-show 15 minutes after the agreed start time, if we have not informed us that you are running late and the deposit will not be refunded. If you have not contacted us, we will cancel the booking, the deposit will be kept and not refunded.  If you have contacted us, in most cases, we will reschedule for another day with no fees (not applicable for holidays).

If you are late, please call us to not be considered a no show. 

Rental times cannot be extended due to late arrivals. If you return the kayak later than the scheduled return time, there is a $10 fee per 15 minutes. If you want to extend, you can always contact us and if we have availability we will gladly extend.

Absolutely! We go over an instructional presentation educating our customers on the detailed operating procedures, the local boating laws and regulations, Navigational markers, as well as Boater’s safety and etiquette. 

Yes, the pontoon or speed boats are supplied with all required safety equipment. We will walk you through on safety equipment location as well as how to use them.

It is mandatory to wear a lifejacket on the jet ski , kayaks, and for kids. Any person disabled, medicated or who feels they are not strong swimmers have to wear a lifejacket as well.

No, pontoon or speed boats are not equipped and we do NOT have restrooms where you will be departing/returning from. We do have a changing room and shower.

We require deposits to be paid when making a reservation, to hold your reservation. This deposit comes off your final bill. $20 deposit for 1 hour reservations, for 3 hours, $50 deposit.

Yes, gas is included.

Each pontoon or speed boats type has a specific maximum passenger and weight capacity that may not be exceeded at any time. Every person onboard counts toward the total capacity and children count the same as adults regardless of their weight or size. Please refer to the Rental page to view the passenger & weight capacity for each boat.

Jet ski have a capacity of 2 people and kayak 1 person.

Depends. If the weather in Costa del Sol el salvador, turned/mechanical problems and WE INSTRUCTED you to come in early, then we will pro-rate your time on the water.

We accept Visa and Mastercards debit & credit cards (international cards as well), cash, Zelle and transferencia

Our weather policy is based on current weather conditions AT OUR DOCKS in Costa Del Sol, el salvador. If it is raining at our docks or we determine it is too dangerous to depart from our docks at the start of your reservation, we will cancel your reservation and you will not be responsible for payment of your reservation or we can reschedule for a different date. Once you have left the dock, no refunds will be given for any unused portion of your reservation. Please note that even if it’s raining at your home, it may not be raining at the Estero, so we recommend that you plan to arrive on time for your reservation to avoid being charged for your full reservation fees. You are responsible for the time that you reserved and no shows will be charged for the full amount of the reservation.

Deposits are only refunded in the event of bad weather. All day rain, high winds or when the coast guard has issued a small craft advisory. You have the option of receiving a full refund or rescheduling your day. After all, it's not your fault if mother nature has a hissy fit!
 

If you CANCEL FOR ANY OTHER REASON, your deposit will not be refunded. However, if your plans change, you can reschedule (with 48 hours notice - except holidays), and you can use your deposit towards the rental cost. If you reschedule or postpone your rental LESS than 48 hours before the booking, YOU LOSE YOUR DEPOSIT, and you will be required to pay another deposit for the new date.

The secret to a great day on the water with us is COMMUNICATION! You have a cell phone, call us! We are happy to guide you and advise you.
 

NO discounts will be applied on holidays (10% discount for every returning customer)